Contact information

5. Contact Information

Effective Date: October 20, 2026

At Origin Gems Supply, we believe that helpful customer service is an important part of a positive shopping experience. Whether you need clarification about a stationery product, assistance with an order, information about shipping, or help understanding a store policy, we welcome your inquiry.

We aim to provide clear information and practical assistance so that customers can shop with greater confidence and resolve questions without unnecessary complications.

5.1 Official Business Information

5.2 Customer Support Inquiries

Customers may contact us regarding the following matters.

Orders and order confirmations

If you have questions about an order confirmation, an incorrect quantity, a missing item, or an order that appears to be delayed, please include your order number and the email address used at checkout.

Product information

If you need clarification about sticky notes, erasers, rulers, available product options, dimensions, quantities, or other listed characteristics, please identify the specific product so we can address your question accurately.

Returns, refunds, and replacements

If you received a damaged or incorrect item or would like to request a return, contact us with a brief explanation and any relevant order information. Please review our Return and Refund Policy before sending merchandise back.

Shipping and delivery

For tracking issues, delivery delays, address corrections, or missing packages, provide the order number and tracking information, if available.

Privacy and personal information

For questions concerning the handling of personal information, data-access requests, correction requests, or other privacy matters, use the official email address above and identify your message as a privacy inquiry.

Legal and policy questions

Customers may contact us regarding our Terms of Service, Privacy Policy, Shipping Policy, Legal Notice, or other store policies.

5.3 How to Contact Us Effectively

To help us understand and respond to your request, we recommend including:

• Your name.

• Your order number, if the inquiry concerns a purchase.

• The product name or relevant policy.

• A concise description of the issue or question.

• Supporting photographs or documents, where relevant and appropriate.

Please do not include passwords, full payment-card numbers, security codes, or other unnecessary sensitive information in an email.

5.4 Response Times

We aim to respond to customer inquiries within 1–3 business days. Response times may vary depending on inquiry volume, weekends, public holidays, and the complexity of the issue.

This is a service target rather than a guarantee that every inquiry will be resolved within that period. Requests involving delivery investigations, payment-provider reviews, or privacy verification may require additional time.

If a matter is urgent, please make the nature of the issue clear in the email subject line.

5.5 Our Customer Service Commitment

We strive to handle inquiries respectfully, provide information that reflects our actual policies, and explain available options in understandable language.

Where an issue cannot be resolved immediately, we aim to communicate the next steps rather than leave the customer uncertain about the status of the request. Our customer-service practices are intended to support fair treatment and comply with applicable consumer-protection requirements.