Privacy policy

2. Privacy Policy

Effective Date: October 20, 2026

Origin Gems Supply respects the privacy of its customers and understands the importance of handling personal information responsibly. Shopping for everyday stationery should be simple and secure, whether you are ordering sticky notes for your workspace, rulers for a classroom, or erasers for a home office.

This Privacy Policy explains what information we may collect, why we use it, when it may be shared, how we seek to protect it, and what choices may be available to you. It applies to interactions with https://www.origingemssupply.website/, including purchases, customer-service communications, and other activities associated with our online store.

2.1 Who We Are

The business responsible for this store is:

TRADECO VINTAGE LLC, operating as Origin Gems Supply 2350 N University Dr, Pembroke Pines, FL 33024, United States Email: hoa@origingemssupply.website

In this policy, “we,” “us,” and “our” refer to TRADECO VINTAGE LLC and its Origin Gems Supply storefront. “You” and “your” refer to visitors, customers, and other individuals who interact with our website.

2.2 Information We May Collect

The information collected depends on how you use the store and which services are enabled.

Personal and contact information

When you place an order or contact us, we may collect your name, email address, shipping address, billing address, telephone number if provided, and other information needed to fulfill your request.

Order and transaction information

We may maintain records of the products you purchase, quantities, order totals, discount applications, shipping fees, taxes, order confirmations, payment status, and return or refund requests.

Payment-related information

Payments may be processed through third-party payment providers. We may receive transaction identifiers, payment status, limited payment-method details, and information needed to manage refunds or investigate disputed transactions. Full card numbers and security codes are not necessarily collected or stored by our store; their handling depends on the payment provider and our actual configuration.

Technical and usage information

When you browse the website, technical information may be collected, such as your IP address, browser type, device characteristics, approximate location derived from technical data, pages viewed, referring website, and interactions with store features. Cookies and similar technologies may collect some of this information where enabled.

Customer communications

If you email us about an order, a product, a return, or another concern, we may retain the contents of your message and related correspondence so that we can respond and maintain accurate service records.

We aim to collect only information reasonably relevant to operating the store and fulfilling legitimate business purposes.

2.3 How We Use Information

Depending on the circumstances, we may use personal information to:

• Accept, process, confirm, and fulfill orders for stationery products.

• Arrange shipping and provide tracking or delivery updates.

• Process eligible refunds, returns, exchanges, and replacements.

• Respond to questions about sticky notes, erasers, rulers, and other products.

• Verify transactions and help detect fraud or unauthorized activity.

• Maintain accounting records and satisfy applicable tax obligations.

• Operate, troubleshoot, and improve the website and checkout experience.

• Understand general shopping patterns and product demand.

• Send order-related messages and important policy updates.

• Send promotional communications where permitted and, when required, with your consent.

• Comply with legal obligations and respond to lawful requests.

We do not intend to use information collected for one purpose in a materially unrelated manner without an appropriate legal basis or any consent required by law.

2.4 Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, local storage, and similar technologies to support essential site functions, remember preferences, maintain shopping-cart contents, measure performance, and understand how visitors use the store.

Some technologies may be supplied by analytics, advertising, ecommerce, or payment-service providers. The precise technologies depend on which services are enabled on our website.

You may be able to manage cookies through your browser settings and any cookie-preference controls offered on the site. Blocking essential cookies may affect shopping-cart functions, checkout, account access, or other website features.

Where required by applicable law, we will obtain consent before using nonessential cookies or similar technologies.

2.5 When We Share Information

We do not treat customer information as a public resource. However, certain disclosures may be necessary to operate the store.

Service providers: We may share relevant information with ecommerce platforms, website-hosting providers, payment processors, fraud-prevention services, customer-support tools, analytics providers, and technology vendors.

Shipping and fulfillment partners: We may provide a customer's name, delivery address, contact details, and order information to carriers or fulfillment providers so that products can be delivered.

Professional advisers: We may disclose relevant records to accountants, auditors, insurers, attorneys, or other professional advisers when reasonably necessary for their services.

Legal and security purposes: Information may be disclosed when reasonably necessary to comply with applicable law, respond to valid legal process, investigate suspected fraud, protect our rights, or address security risks.

Business transfers: If our business undergoes a merger, restructuring, sale, or transfer of assets, information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.

We do not claim that no information is ever shared with third parties. The actual categories of recipients depend on the technologies and services used to operate the store.

2.6 Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money as a routine part of our stationery business. Some privacy laws may define “sale,” “sharing,” or targeted advertising more broadly than an ordinary cash sale.

If we use advertising or analytics technologies that trigger applicable opt-out rights, we will provide the notices and controls required by relevant law. Customers may contact us to inquire about the use of their personal information or to submit a privacy request.

2.7 Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, taking account of the type of information, the reason it was collected, the sensitivity of the data, and applicable legal requirements.

For example, order records may need to be retained for accounting, tax, fraud prevention, warranty, or dispute-resolution purposes. Customer-service messages may be retained to track and resolve an issue. Technical logs may be retained for shorter periods where they are no longer needed.

When information is no longer reasonably necessary, we will take appropriate steps to delete it, de-identify it, or securely dispose of it, subject to lawful retention obligations and technical limitations.

2.8 Data Security

We seek to maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, service-provider safeguards, secure communications, account permissions, and appropriate record-management practices. No website, transmission method, or electronic storage system can be guaranteed to be completely secure, and we cannot promise absolute protection against every possible incident.

If a data incident occurs, we will take appropriate steps based on the circumstances and comply with applicable notification requirements.

2.9 Your Privacy Rights and Choices

Depending on where you live and whether a particular privacy law applies, you may have rights to:

• Request access to certain personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of eligible personal information.

• Obtain a portable copy of certain information.

• Opt out of qualifying sales, sharing, or targeted advertising.

• Withdraw consent where processing relies on consent.

• Appeal certain decisions concerning a privacy request, where required by law.

• Avoid unlawful discrimination for exercising applicable privacy rights.

These rights are subject to legal conditions and exceptions. For instance, we may need to retain certain transaction records to comply with tax or other legal requirements.

To submit a request, email hoa@origingemssupply.website with the subject line “Privacy Request.” Please identify the request you wish to make. We may ask for reasonable information to verify your identity and protect against unauthorized disclosure.

If we deny a request that is subject to a statutory appeal procedure, we will provide the applicable appeal instructions when required.

2.10 Florida Privacy Law

Florida's privacy and data-security requirements may apply depending on the business's activities, size, data practices, and statutory thresholds. Relevant provisions include Florida's data-security and breach-notification framework and, where applicable, the Florida Digital Bill of Rights in Chapter 501, Part V.

The applicability of those provisions is fact-specific. This policy does not represent that every statutory requirement applies to every small retailer. Where a law applies, its requirements take precedence over any inconsistent statement in this policy.

 

2.11 Children's Privacy

Our store sells general-purpose stationery and is not intended to collect personal information directly from children in circumstances where parental consent or other legal safeguards are required.

If you believe a child has provided personal information inappropriately, please contact us. We will assess the circumstances and take reasonable steps consistent with applicable law.

2.12 Third-Party Websites and Services

Our website may include links to external websites or use third-party services. Those providers may have their own privacy notices, security measures, and data practices.

We are not responsible for the independent privacy practices of third-party websites that we do not control. We encourage customers to review the applicable privacy notices before submitting personal information to those services.

2.13 Changes to This Privacy Policy

We may update this policy when our business practices, website technologies, service providers, or legal obligations change. The revised version will be posted on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

2.14 Contact for Privacy Matters

For questions, access requests, corrections, deletion requests, or other privacy concerns, contact:

Origin Gems Supply — Privacy Inquiries TRADECO VINTAGE LLC 2350 N University Dr, Pembroke Pines, FL 33024, United States Email: hoa@origingemssupply.website